Shipping policy

Shipping & Delivery Policy

Thank you for visiting and shopping at The Teratai Pets Shop. Below are the terms and conditions that constitute our Shipping Policy.

1. Shipment Processing Time

• All orders are processed within 1–2 business days (excluding weekends and public holidays) after receiving your order confirmation email.

   

• You will receive another notification when your order has shipped.

   

• If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or phone.

2. Shipping Rates & Delivery Estimates Shipping charges for your orders will be calculated and displayed at checkout. We partner with reliable local couriers to ensure your items arrive safely.